SamOira products are carefully formulated to be suitable for all skin types.

Yes! SamOira products are 100% vegan and cruelty free.

Yes! Some SamOira products have fragrance, thoughtfully formulated for use in skincare.

We offer a 30-day return policy for unused items in original packaging.

SamOira products are formulated with ethically sourced and cliically validated ingredients, backed by extensive testing. We utilize advanced formulation technologies to deliver high-performance skincare you can trust. 

You can shop SamOira products on our website or at authorized retailers only. Looking for a store near you? Click Here to find one!

SamOira is developed in partnership with trusted manufacturers and researchers in China, with a strong focus on creating skincare that works for South Asian skin. While our research team operates from China, the brand’s vision and design are proudly rooted in Nepal.

You can check your order status by logging into your SamOira account and visiting the “My orders” section. You'll see real-time updates for each purchase.

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link. You can also find tracking information under My orders in your account.

We accept returns within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. To initiate a return, please visit our Shipping & Returns page or contact our customer service at info@samoira.com or xxxxxxxxxx

We accept Cash on delivery (only through our website), eSewa, Khalti, Visa, and Mastercard.

Your account will be charged immediately after your order is successfully placed and confirmed. If you opted for cash on delivery, you will be charged when your order is delivered and received by you.

Yes! You can remove saved payment methods by going to your account settings under "Payment Option". Simply select the method you’d like to delete and follow the prompts.

Shipping costs are calculated at checkout based on your location and order total. We also offer free shipping on orders over xxx

We currently ship across Nepal and to select international locations. More countries will be added soon!

Orders are typically processed and shipped within 1-3 business days after your order is placed.

Delivery time within Nepal is usually 3-7 business days, depending on your location. International delivery times may vary by destination and custom processing. 

Yes! We offer international shipping to select countries. Shipping fees and delivery times vary based on your location. You'll see available options at checkout.

SamOira is available exclusively through our Official Website and select authorised retailers to find a store near you.

Yes! We offer delivery to major cities and regions across Nepal. Remote areas delivery may take a little longer.

If your order hasn’t shipped yet, you can update your shipping address by logging into your account or contacting our support team at info@samoira.com or xxxxxxxxxx. Once shipped, address changes cannot be made.

We're sorry about that! Please contact our support team within 48 hours of delivery with your order number and a description of the missing item. We'll resolve it quickly.

If your order arrives damaged, please email us at info@samoira.com with photos of the item(s) and packaging within 48 hours of delivery. We'll arrange a replacement or refund.

You qualify for free standard shipping when your order total is above xxx. Free shipping thresholds may vary by location or promotion.

We offer refunds on eligible products returned within x days of delivery. To qualify, items must be unused, unopened, and in their original packaging. Refunds are processed once the returned produt has been received and inspected.  

[Shipping fees are non-refundable unless the return is due to an error on our part.] 

At this time, we do not offer direct exchanges. If you’d like a different product, please return your original item for a refund and place a new order. 

You can request to cancel or modify your order within 2 hours of placing it. After this window, the order may already be processed or shipped, and we won’t be able to make changes. 

To request a cancellation or change, please contact our support team at info@samoira.com or xxxxxxxxxx as soon as possible with your order number. 

Creating an account is simple! You can find it in the menu bar in the user icon. Enter your details, and click Create Account. You'll receive a confirmation email once your account is set up.

Yes, we require a valid email address to create your account and send order updates. A phone number is not required for confirmation but it is required for delivery updates and customer support.

No worries! On the login page, Enter your registered email address and we’ll send you OTP to re-open your id.

You can contact us through our email address info@samoira.com or our phone number xxxxxxxxxx